| In strict accordance with the UK Consumer Rights Act and EU consumer protection regulations, HOMTACK provides standardized, fair and legal return and refund services for global customers, supporting a statutory 14-day cooling-off period for all online orders. |
| Return Eligibility & Time Limit |
| Customers can apply for return or exchange for any reason within14 calendar days after receiving the goods. All returned tools must be unused, unmodified, free of artificial damage, wear and tear, and retain original packaging, accessories, labels and complete parts. |
| Non-Returnable Conditions |
| The following situations do not support return and refund: products damaged by human operation, worn and used products, products with missing accessories and original packaging, artificially modified tools, and damage caused by improper use, maintenance and violation of operating specifications. |
| Return Shipping Rules |
| If the return is caused by our responsibilities including product quality problems, functional defects, wrong delivery and missing parts, we will bear the full return shipping cost and provide free return service. If the return is due to customer’s personal reasons such as unnecessary purchase and inappropriate model, the customer shall bear all return shipping fees. |
| Refund Process & Cycle |
| After we receive and inspect the returned products and confirm that they meet the return standards, we will process the full or partial refund within 3–5 working days. The refund will be returned to your original payment account. The specific arrival time depends on the processing cycle of your payment platform and bank institution. |
