| Q1: How do I confirm my order after payment? |
| A1: After successful payment, the system will automatically send an order confirmation email to your reserved mailbox, including order details, tool product specifications, shipping address and estimated delivery time. You can also check real-time order status in your store account. |
| Q2: What should I do if I receive defective or wrong tools? |
| A2: Please contact our official email within 7 days after receiving the package, and provide clear photos or videos of product defects, damage or wrong items. We will verify the problem within 24 hours and provide free return, exchange or full refund solutions. |
| Q3: Are your tools suitable for household DIY and professional use? |
| A3: Yes. All HOMTACK tools are designed for dual scenarios of household daily maintenance and professional auxiliary use, with high hardness, durability and safety. They fully meet daily DIY repair, family renovation and general professional maintenance needs. |
| Q4: Can I modify the shipping address after placing an order? |
| A4: You can apply for free address modification before the order is shipped. Please send your order number and new shipping address to our customer service email in time. Once the order is dispatched, the address cannot be modified. |
| Q5: Will I be charged extra customs fees for international orders? |
| A5: Cross-border orders may generate local tariffs and customs clearance fees according to the policies of the destination country, which are borne by the customer. We will provide complete customs declaration documents to assist you in clearing customs. |
| Q6: How long will the refund take to arrive in my account? |
| A6: We will complete the refund operation within 3–5 working days after confirming and accepting the returned goods. The fund arrival time is usually 3–7 working days, subject to the processing rules of your payment channel and bank. |
| Q7: Does HOMTACK support global wholesale and customized orders? |
| A7: Yes, we support global bulk wholesale, batch customization and brand cooperation services for hardware tools. If you have procurement and cooperation needs, please contact our official email to negotiate detailed cooperation plans and preferential prices. |
| Q8: Is my personal and payment information safe on your site? |
| A8: Our store adopts Shopify’s official secure payment system and complies with UK GDPR data protection standards. All user data and payment information are fully encrypted and protected. We will never disclose or misuse your private information, ensuring 100% safe global shopping. |
